Vonage Reviews – The Best VoIP Service

  • Money back guarantee
  • Many features
  • Clear call quality
  • Simple setup
  • Low international rates
Test Result 97/100
Price/Performance:
Customer Service:
Features:
  • Money back guarantee
  • Many features
  • Clear call quality
  • Simple setup
  • Low international rates

Vonage – Reviews and Experiences 2019

Vonage is an internet telephony service provider, founded January of 2001 in Edison, New Jersey by founders Carlos Bhola, Jeff Pulver and Jeffrey Citron. As of 2014, Vonage reported around 2.5 million subscribers using their various products including mobile apps.

Vonage prides itself on offering high-quality and affordable residential calling to home phone customers as well as businesses. They offer to let customers keep their current phone number at no cost and confidently offers a 30-day money back guarantee often reducing buyers remorse among their customer base. In this review, we’re going to take a look at Vonage Business and Vonage Customer Service as well as other features and plans to see how Vonage measures up.

3000 To Globe Philippines

$ 14 99 /month

  • Unlimited calls to landlines
  • 60 countries included
  • Unlimited calls to mobiles
  • 10 countries included
  • 3000 minutes to Globe numbers in the Philippines
  • No contract price $29.99

U.S. & Canada 400

$ 12 99 /month

  • Unlimited calls to landlines & mobiles
  • 400 minutes to U.S., Canada & Puerto Rico included
  • No contract price $12.99

Vonage World

$ 9 99 /month

  • Unlimited calls to landlines
  • 60 countries included
  • Unlimited calls to mobiles
  • 10 countries included
  • No contract price $27.99

North America

$ 9 99 /month

  • Unlimited calls to landlines & mobiles
  • US, Canada, Mexico & Puerto Rico
  • No contract price $ 24.99

For Whom is Vonage Ideal?

Vonage allows customers to have a home phone ring to a cell phone so no matter where you are, you can answer your phone. This feature is different from Call Forwarding in that you also get Caller ID informing you of the person calling your home phone and it allows shared use of a family’s home phone identity. Anyone in the household can answer important calls so there’s no more missed calls and most importantly, it gives you more control over when, how and where you answer your home phone.

Many business owners team up with Vonage Business because of their excellent service, customer service and ability to help people in business stay on top of things. Whether you are utilizing the Unified Communications with cloud capabilities, managed support, SD-WAN and private MPLS network; or the Small Business Phone Systems for easy and reliable business phone with over 40 features including Amazon Chime video and web conferencing via your existing internet or the Nexmo API Platform for all of your business needs, you’ll get the award-winning customer support, IT specialists who come from hands-on experience and so much more.

In short, it’s easy to see that Vonage is perfect whether you’re single, have a family or running a business. Vonage has something for everyone that makes life easier and puts control back in your hands at a reasonable, affordable price.

Pros

  • Use the same line in a different place, with Vonage Pro
  • Over two million subscribers
  • Gives you an ATA along with the service
  • Money back guarantee (14 days)
  • Supports phone number portability
  • Has many features
  • Low international rates (as low as $0.01)
  • Supports 911
  • Offers a second line for only $9.99
  • Sophisticated and user-friendly web interface, for online account management

Cons

  • Does not have numbers in all cities
  • Setting up the service requires a minimum skill
  • Many users report poor customer service
  • The 911 service is difficult to handle

Included (Free) Features

  • 911
  • Voicemail
  • Caller ID with Name
  • Call Waiting
  • Call Forwarding
  • 3-Way Calling
  • In-Network Calls
  • Take Vonage With You
  • Area Code Selection
  • Call Transfer
  • Click-2-Call
  • Call Return
  • Caller ID Block
  • Repeat Dialing
  • International Call Block
  • Ring Lists
  • Call Hunt
  • Vonage V-Forecast

International Calling

Of all the companies out there, Vonage offers the best international calling rates hands down. Calls to Canada and within the US are free, with calls to Mexico and Puerto Rico starting at $0.01. Calls to countries in Europe start from $0.02, in Asia from $0.03, and in South America from $0.02.

Clearly, anyone can see that with prices like these, Vonage is a clear winner. When taking a look at the international calling rates, the highest was to Japan at 5 cents. With that said, the vast majority of countries Vonage has will cost you around 1-2 cents beating the competition by a few pennies. No one likes spending money they don’t have to, making Vonage the clear winner when it comes to international calling.

Features That Can Be Added On

  • You can upgrade to Vonage Pro, which allows you to use the same line with at other locations.
  • Add a Line – Allows you to add multiple phone numbers to your existing Vonage account.
  • Virtual Phone Number
  • SoftPhone – which you can use on your desktop or laptop computer, with 500 minutes included for local and long-distance calls.
  • Toll-Free Number
  • Fax Service – separate fax line for $9.99 a month.
  • Enhanced 411 services.

Vonage Pricing: Is it worth the money?

Vonage offers 4 residential plans. One of the cheapest plan (from $ 9.99/month) is called North America, which provides unlimited calls to landlines & mobiles across the U.S. (including Puerto Rico), Canada and Mexico. Those are the best international calling rates of Vonage. Continuing with Vonage World - for the price of $ 9.99/month you receive a pricing plan with unlimited calls to landlines into 60 countries and unlimited calls to mobiles into 10 countries. Going on with the plan U.S & Canada 400 where you get unlimited calls to landlines & mobiles and 400 minutes to U.S., Canada & Puerto Rico for $ 12.99/month. The fourth plan 3000 To Globe Philippines includes unlimited calls to landlines to 60 countries, unlimited calls to mobiles to 10 countries and 3000 minutes to Globe numbers in the Philippines for $ 14.99/month. → For Business Pricing Plans please visit the website of Vonage and request a free quote.

Vonage Customer Service

With professional and courteous staff waiting to help you, Customer Service is ready to assist with any problem you may be having. Typical problems can range from something as small as a power outage from a storm messing with equipment, not undertanding their bill. Regardless of the reason, highly trained and professional customer service representatives and IT staff are on hand to answer your call and walk you through the problem.

Conclusion

After conducting reviews on Vonage, their features, pricing, and customer service it is clear to see the pros severely outweigh the cons. Vonage does exactly what they promise and have professional and courteous staff on hand to answer questions. What more could you ask for?

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