Voko Phone

  • Smooth transition
  • Trusted by thousands
  • HD voice quality
  • Customer oriented service
  • Award winning provider
  • 30-Day Free Trail
Test Result 76/100
Price/Performance:
Customer Service:
Features:
  • Smooth transition
  • Trusted by thousands
  • HD voice quality
  • Customer oriented service
  • Award winning provider
  • 30-Day Free Trail
NUR
$ 29.00
per month

Voko Phone – Reviews and Experiences 2019

Founded in 2010, Voko has started from humble beginnings in Plano, Texas, to competing with the giants of the VoIP industry. In 2016, the VoIP service review website “Get VoIP” listed Voko as one of the “Top 3 Best Business VoIP Providers.” With President and founder Dick Cai leading the company, Voko emphasizes their use of advanced Voice Over IP technology, and dedicated 24/7 customer service. They advertise that they go beyond basic VoIP services, and also can extend their expertise to other residential and business needs as well.

For Whom is Voko Ideal?

Voko caters to both business and residential customers. With businesses they offer flexibility, advertising that they work with companies of all sizes. They also offer to provide the latest VoIP technology, regardless of a company’s dimensions. Residential users are sold the idea of saving money by ditching their landline for their service, which gives many unlimited call options and features for their home line.

Advanced Shopify

$ 299 00 /month

  • 15 Staff accounts
  • Unlimited Number of products
  • Unlimited File storage
  • 24/7 Support
  • Fraud analysis
  • Manual order creation
  • Discount codes
  • Website and blog
  • Free SSL certificate
  • Gift cards
  • Professional reports
  • Abandoned cart recovery
  • Advanced report builder
  • Third-party calculated shipping rates

Shopify

$ 79 00 /month

  • 5 Staff accounts
  • Unlimited Number of products
  • Unlimited File storage
  • 24/7 Support
  • Fraud analysis
  • Manual order creation
  • Discount codes
  • Website and blog
  • Free SSL certificate
  • Gift cards
  • Professional reports
  • Abandoned cart recovery

Basic Shopify

$ 29 00 /month

  • 2 Staff accounts
  • Unlimited Number of products
  • Unlimited File storage
  • 24/7 Support
  • Fraud analysis
  • Manual order creation
  • Discount codes
  • Website and blog
  • Free SSL certificate

Pros

  • Use of the latest Voip technology available
  • Unlimited calls locally, statewide and internationally
  • Voko offers a large variety of phone features beyond a standard landline
  • Minutes for Mobile phones come with plans, allowing calls internationally
  • Various economic options for both resident and business customers
  • Top notch customer service

Cons

  • Calls rely solely on the internet for connection
  • Free Call Back numbers only offered as China local numbers
  • Small company, therefore possible long holding times for customer service
  • Lack of emergency call support

International VoIP Calls

International VoIP Calls are supported by Voko, however the amount of support depends on your plan. For their standard Residential Plan, International numbers link to US numbers. In contrast, their Residential Unlimited plan provides unlimited international calls. Their Business phone plans also include international calls, but it depends on the countries in which Voko supports.

Special Features

VoIP’s in general have the standard features of a phone line and then some – unlimited local calling, caller ID, call waiting, etc. In addition to the local and international calling options Voko offers to business and residental customers, they also include a complimentary China local number for you to use. You can also keep your prior personal number instead of getting a new one. For business customers, they offer a suite of features: An Office BOX phone system, virtual fax, virtual numbers/extensions, an Auto Attendant virtual service, and many other business related features, all to enhance your professional communications.

Voko Pricing – Is it Worth the Money?

Voko offers options for the residential or business customer who desires a high featured plan, or those who want a plan on a budget. For businesses, they offer 3 plans: The Business Phone Service plan from $19.99 a year, the Conference Service plan from $14.99 a month, and the Hotel Trunks Plan from $89.99 a week. For residents they offer two plans: Residential Unlimited for $24.99 a month, and Residential Economic for $9.99 a month. You can also purchase an International Virtual Number or Calling Card. All of these plans seem to keep a particular customer type in mind, which will suit well depending on the customer’s situation. No matter the budget, you can find options with this company.

Customer Service

The Voko company has stated that they have built their company culture and teams around the concept of “Customer Oriented Service.” That said, help is available at Voko 24 hours a day, 7 days a week. The company offers every standard option to contact them: Phone, online chat or email messaging.

Conclusion

In writing this review of VoIP Voko, one can see that for a small company, Voko surely makes their presence known in the mainstream VoIP marketplace. If you don’t mind an out of country phone number for your business or residence, you will receive an large amount of phone features and top notch customer service in compensation. This is what makes Voko a winner in the VoIP industry.

0 79 100 6
79.666666666667%
Average based on 6 Reviews
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User Experiences

Here are some reviews of customers!

  • Price/Performance
    87%
  • Customer Service
    86%
  • Features
    89%

5 User Reviews

Laci07.06.2018
  • Price/Performance
    69%
  • Customer Service
    70%
  • Features
    70%
I chose Voko Phone and sadly regret the decision – we weren’t impressed with the quality of the calls and the system just didn’t seem to run great on our network – maybe it was out actual network that was the problem? The customer service was undeniably good, but the rest of the products and services felt lack lustre.
Maureen30.05.2018
  • Price/Performance
    85%
  • Customer Service
    86%
  • Features
    100%
The basic Voko Phone system is fantastic – it provides us with everything we need and more. The call centre functionality and features are awesome – our call centre team is now fully equipped and ready to deal with the influx of calls they receive. We have also made great use of the analytical tools to review our calls. We have been able to export the reports onto our computer systems and use it to look at our most profitable types of calls and typical durations etc – its basically allowed us to tailor our service and improve our customer relations.
Randall18.04.2018
  • Price/Performance
    92%
  • Customer Service
    92%
  • Features
    92%
I thought Voko Phone looked pretty similar if not identical to Nextiva but they appear to be two different companies so I am not 100% certain. We have chosen the business phone service package at $19.99 per month and are happy with what we have received so far – the cost savings are great and the calling software seems easy to use and intuitive too. The package has some great features too such as conference calls, voicemail to email, extension dial and call parking – perfect for what our business needs!
Faye09.03.2018
  • Price/Performance
    93%
  • Customer Service
    88%
  • Features
    88%
Our business has a team of external employees who either work from home or are out on the road for most of the time – Voka Phone VoIP allows us to stay connected with these guys and they can continue working. We can use the remote connectivity system so our external employees can call in easily, use the messaging system and chat with the admin teams in the office instantly. We haven’t had many dealings with the customer service team but the contact we have had has been positive and they have solved out problems quickly.
Rita11.02.2018
  • Price/Performance
    97%
  • Customer Service
    84%
  • Features
    98%
We’ve been looking for a VoIP solution for a while and one that is scalable and that can grow as our business grows – we have plans in the future to expand so we felt Voko Phone was perfect. The features we have in our business phone service are superb – we make use of the auto attendant feature, the call recording function for training purposes and the conference call function – it basically extends our business and gives us greater control over our phone system. I would recommend Voka Phone to anyone as it offers reasonable prices together with great features.
1 Star2 Stars3 Stars4 Stars5 Stars (18 votes, average: 4.50 out of 5)
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