We have a large call centre in our main office and we wanted to bring it into the 21st century buy using a VoIP service. Does 8×8 have any packages or service for call centres? Can you just use the basic VoIP service or is there any separate call centre plans available? We would ideally like any call centre feature to have all the functionality of a basic phone system, but also offer additional functionality to make answering and transferring calls easier.
8×8 have a whole separate section for call centres – they have the 8×8 virtual contact centre and the 8×8 contact now package too. Both of these offer advanced call centre functionality and a great range of features specifically for call centres. The contact Now package is aimed at small businesses I believe.
If you have a small business then indeed the 8×8 ContactNow service is a great solution for call centres. This provides full functionality for call centres including inbound and outbound calling and also the option to make calling campaigns. You can take and make calls, record calls and also gain a huge amount of analytical data to improve your system too. Furthermore the system is easy to use and has an intuitive interface.
The 8×8 Virtual Contact Centre is for enterprise range busiensses and has much more to offer. This basically builds upon the features of the basic call centre packages but adds a whole host of features plus it is scaled up to suit a large organisations needs. You can check out both plans here – https://www.8×8.com/uk/call-center-software