This is often something that is overlooked in terms of a VoIP service but I feel it is of vital important, especially when dealing with confidential call data etc. What security does Ring Central provide as part of its service? How do we know that our data and customer info is being protected? What security measures do they have in place at the various stages of the VoIP service?
You can actually check out full details of their security offering here on their website – https://www.ringcentral.co.uk/technology/security.html when I was researching Ring Central I found this page really useful and it helped me ascertain that their security is actually really strong. Ring Central basically state that they offer 7 layers of complete security which protects a user’s system at every level including physical, network, host, data, application, business process and enterprise organisation. I have no reason to believe that their security is nothing short of exceptional and I am confident that your data and customer information would be secure.
If you are worrying about your calls or other info being intercepted then don’t worry! Ring Central actually uses TLS security and Secure Real Time Transport Protocol which basically encrypts all voice and chat data. This means that any call from or too a Ring Central mobile app, desktop device or laptop is protected and that any data that is intercepted will be unreadable and useless.
Aside from the actual call security, Ring Central have great network security too. They use firewalls and session border controls to protect network data and prevent unwanted attacks etc. Furthermore, they also have various failsafe and monitoring systems that are designed to provide a maximum level of reliability. Their payment systems are also full compliant with PCI DSS 3.1 standards too.
They actually have SIO 27001 certification too which is quite impressive – you can see that security is a main concern and that they take this part of their business extremely seriously. Ring Central have also won several awards for security and it is widely known as one of their main strong points.
For user security and admin security they actually have standard login credential requirements – so a user has to log in to their system using a username and password and these account details have to be authenticated. It’s not like you can just jump onto the system and start messing around with things!