- Many features
- More flexibility
- Pay for calling as you go
- Unlimited extensions
- Many features
- More flexibility
- Pay for calling as you go
- Unlimited extensions
Onsip – Reviews and Experiences 2020
Are you considering using OnSIP for your VoIP needs?
OnSIP is a company that offers simple internet phone solutions that allow you to use a computer as if it were a phone. In this review, we are going to take an in-depth look at OnSIP to help you determine if the service is right for you!
Unlimited
$ 24 95 /month
- Including "Metered" Features and:
- Unlimited Standard Area Calling
- Call Recording
Metered User
$ 8 95 /month
- Including "PAYG" Features and:
- Voicemail Box
- Auto Attendant
- Ring Group
- Dial by Name Directory
- Announcement
- Music On Hold Channel
- Busy Lamp Field
- Call Parking
- Enhanced Music On Hold
- And Many More Features
Pay as You Go
$ 0 /month
- Including "Free" Features and:
- No Limit on # of Users
- External Calling
- 5 Voicemail Boxes
- 3 Auto Attendants
- 3 Ring Groups
- 1 Dial by Name Directory
- 1 Announcement
- 5 Music On Hold Channels
- 1 Call Recording User
- And Many More Features
Free
$ 0 /month
- Up to 100 Users
- Web Voice/Video Calling
- Unlimited Extensions
- Web Call Buttons/Links
- Web Phones
- Business Hour Rules
- SIP Domain Hosting
- Developer APIs
- Chrome Extension
- Zendesk Integration
- Knowledgebase Access
- And Many More Features
For Whom is OnSIP Ideal?
OnSIP’s internet VoIP services are ideal for any type of non-profit, business, government organization, or public entity. Many of their current and previous customers are small businesses. They offer alternatives to traditional landlines at cheaper rates. This specific benefit positions them to serve start-ups and small businesses on a small budget.
Pros
Customers can benefit from a range of features and add-ons that OnSIP provides.
There are several compelling reasons a customer would consider OnSIP:
- Their free plan allows users to test out the main features of their service without having to pay money.
- The VoIP service offers real-time calling data that will help salespeople close more deals.
- A CRM functionality called “closed loop analytics” allows marketing and sales departments share information that will lead to increased sales.
- Integrations with Chrome, Slack, and Zendesk and access to developer APIs make customization for specific needs easy and accessible
Cons
Despite the benefits OnSIP brings customers, there are features and expectations that miss the mark. Overall, OnSIP provides a quality service for their clients. There are more positives than negatives, but keep these elements in mind when making a buying decision:
- Customer service can be unresponsive when communicating with customers, and their online support hours are limited. Representatives take hours to days responding to customers.
- As with any VoIP service, potential customers need to have dedicated audio equipment. This means buying dedicated IP phones that will work on a local network.
International VoIP Calls
One of the perks of being an OnSIP customer is the ability to talk with leads and customers that live in other parts of the world. OnSIP offers international calling with unique pricing for each international region. There is no uniform price – each region has its own extra fee.
Special Features
OnSIP offers many unique features including:
- Auto attendants.
- Voicemail to text translation.
- High-Definition conference suits.
- Call management.
- The ability to record and transmit information to other departments within a company.
Advanced Features
OnSIP has pricing and feature sets that are designed to serve individuals and businesses at various levels. In order to do this, they have set up three plan packages. Each package has a unique feature set that is increasingly advanced. Every upgrade includes all of the features from the package below it.
Package #1 – Free
OnSIP’s free package allows you to do basic web video and voice calling. The package offers multi-party video, allowing multiple people to be seen at once. Integrations like Chrome, Slack, and Zendesk integration help businesses manage contacts and keep track of where leads are in their sales processes.
Package #2 – Pay As You Go
“Pay As You Go” allows you to pay for only the time you use instead of being billed monthly. Features such as unlimited phone users, Email, Phone, and Ticket support, and holding music are added in to make the user experience better for both the business and the individuals they are talking to. In order to activate a “Pay As You Go” plan, a customer must purchase $49.95 worth of services.
Package #3 – Metered User
“Metered User” is the first standard, monthly plan. It features voicemail to text translation, call parking, and auto attendants on every call. “Metered User” plans cost $8.95 per user, per month.
Package #4 – Unlimited User
“Unlimited User” features unlimited standard calling and the ability to record phone calls and store them as MP3.”Unlimited User” plans cost $24.95 per user, per month.
Customer Service
Customer service is one of OnSIP’s weak points as a company. Representatives and customer service agents have limited working hours and respond to customers in an untimely manner. Many customers have reported that customer service agents are scripted, rehearsed in their speech, and uninterested in solving specific issues. However, if a supervisor steps in to assist a customer, most problems are satisfactorily resolved.
Conclusion
If you are in the market for a quality, reliable VoIP service, OnSIP is a strong contender for your business. They offer top of the line service, flexible packages with decent prices, and problem-solving add-ons to fit your exact needs.
Contents
6 User Reviews
