- No Coding needed
- Free E-Mail Account
- User friendly surface
- More than 10,000 Templates
- SEO Tools
- Blog feature
- No Coding needed
- Free E-Mail Account
- User friendly surface
- More than 10,000 Templates
- SEO Tools
- Blog feature
Nextiva – Reviews and Experiences 2020
Nextiva is a VoIP phone service offering cloud calling for a variety of government, educational, large, and small business clients, but they specialize in small businesses. Nextiva was founded in 2006 in Scottsdale, AZ, and remains headquartered in that area. The current CEO is Tomas Gorny. The Nextiva array of communications services include cloud-based phone services, Cloud Fax, and local/toll free phone numbers at reduced costs for businesses.
eCommerce
$ 11 99 /month
- Website Builder
- Website Templates
- Domain Name Included
- No Website Ads
- Free Email
- SEO Tools
- Priority Support
- eCommerce Store
Premium
$ 7 79 /month
- Website Builder
- Website Templates
- Domain Name Included
- No Website Ads
- Free Email
- SEO Tools
- Priority Support
Pro
$ 4 99 /month
- Website Builder
- Website Templates
- Domain Name Included
- No Website Ads
- Free Email
For Whom is Nextiva Ideal?
Nextiva specializes in creating communication solutions for small businesses. Some of their features, such as the SIP Trunking, are designed to give businesses all-in-one support for video, calling and data at an affordable rate, and can be scaled to any business need over time. Most of their services are designed for commercial, not residential use, although they can be used by a home business as easily as a medium-sized firm.
Pros
- Cloud services are uniquely scalable for any size business, and can grow with the company over time
- Businesses can combine multiple services including 800-numbers, Fax services, voice calling, and SIP Trunking, which combines common business calling features such as video, VoIP, and data.
- Simplified interface does not require a technical guru to understand or utilize
- Mirrors core infrastructure of top telecommunications companies
- Comprehensive and reliable customer support network
- Call quality is equal to traditional landline phones
Cons
- VoIP requires an internet connection, so you may want to test your network quality before switching to a cloud-based phone system
- Mostly set up for commercial, not residential, customers
International VoIP Calls
For companies with a global client network, Nextiva services can make international VoIP calls. Currently, the Nextiva phone service has seven points of contact in the continental US, but there are two more points scheduled to open in 2018, one of which will be in Toronto, Canada. Prices for international VoIP calls will vary depending on the region that you are calling to and from.
Numbers to some countries can be phoned for as little as 6 cents per minute, and very few nations are more than a dollar per minute. With Nextiva, international call quality is higher than average according to many users, and customer service is on hand 24/7 to resolve any issues that may arise.
Special Features
Nextiva Office Phone System Keep your business calls simple and organized with the Nextiva Office system, which can use existing equipment and keep the costs down compared to traditional landlines. The cloud-based phone service can continue working even if there is a power loss or internet connection troubles. You can use phone calls, text messaging, or instant messages to communicate quickly with clients, employees, and vendors.
Call Center The Nextiva call center is a cloud-based call center system which can connect callers to the correct queue quickly, monitor calls, and handle remote or in-house call center representatives.
Nextiva Connect Connect allows seamless transition from the office to mobile sites for businesses with frequent travel, no set location, or for business owners who want the flexibility to take calls on their own schedule.
Online Fax With Online Fax, businesses can quickly access new and old faxes from anywhere without busy signals or paper jams.
Nextiva Drive Businesses can use Nextiva Drive to store documents and data securely in the cloud, for access anywhere and safe storage without the clutter or expense of paper filing.
Nextiva Pricing – Is it Worth the Money?
Nextiva Office Phone System- Prices start at $19.95 per month for Office Pro cloud phone services. There are two upgrades. The first upgrade, at 22.95/mo gives personalized greetings, a mobile app. The second upgrade has the same plus Nextiva Connect and Call Recording, for 29.95/month. The national average for landline business phone services is around 40 dollars per month, which means that Nextiva is almost a 50 percent cost reduction each month.
Customer Service
Nextiva’s customer service and product support are highly regarded in the VoIP field. What the company calls “Amazing Service” is on hand 24/7 with product support via phone or messaging, and several self-help articles on the website for technically savvy phone users who need a little assistance. On the phone, they strive to minimize hold times to less than 5 minutes, with a goal of first call resolution however long it may take.
Conclusion
In review, Nextiva is a fast-growing VoIP telecommunications company with an impressive array of services for small and medium businesses including phone, fax, call forwarding, and also business analytics and cloud storage. Their award-winning customer service is available seven days a week to ensure everything works the way it should.
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5 User Reviews
