Nextiva Review

Nextiva – Reviews and Experiences 2019

Nextiva is a VoIP phone service offering cloud calling for a variety of government, educational, large, and small business clients, but they specialize in small businesses. Nextiva was founded in 2006 in Scottsdale, AZ, and remains headquartered in that area. The current CEO is Tomas Gorny. The Nextiva array of communications services include cloud-based phone services, Cloud Fax, and local/toll free phone numbers at reduced costs for businesses.

For Whom is Nextiva Ideal?

Nextiva specializes in creating communication solutions for small businesses. Some of their features, such as the SIP Trunking, are designed to give businesses all-in-one support for video, calling and data at an affordable rate, and can be scaled to any business need over time. Most of their services are designed for commercial, not residential use, although they can be used by a home business as easily as a medium-sized firm.

Pros

• Cloud services are uniquely scalable for any size business, and can grow with the company over time
• Businesses can combine multiple services including 800-numbers, Fax services, voice calling, and SIP Trunking, which combines common business calling features such as video, VoIP, and data.
• Simplified interface does not require a technical guru to understand or utilize
• Mirrors core infrastructure of top telecommunications companies
• Comprehensive and reliable customer support network
• Call quality is equal to traditional landline phones

Cons

• VoIP requires an internet connection, so you may want to test your network quality before switching to a cloud-based phone system
• Mostly set up for commercial, not residential, customers

International VoIP Calls

For companies with a global client network, Nextiva services can make international VoIP calls. Currently, the Nextiva phone service has seven points of contact in the continental US, but there are two more points scheduled to open in 2018, one of which will be in Toronto, Canada. Prices for international VoIP calls will vary depending on the region that you are calling to and from.

Numbers to some countries can be phoned for as little as 6 cents per minute, and very few nations are more than a dollar per minute. With Nextiva, international call quality is higher than average according to many users, and customer service is on hand 24/7 to resolve any issues that may arise.

Special Features

Nextiva Office Phone System Keep your business calls simple and organized with the Nextiva Office system, which can use existing equipment and keep the costs down compared to traditional landlines. The cloud-based phone service can continue working even if there is a power loss or internet connection troubles. You can use phone calls, text messaging, or instant messages to communicate quickly with clients, employees, and vendors.

Call Center The Nextiva call center is a cloud-based call center system which can connect callers to the correct queue quickly, monitor calls, and handle remote or in-house call center representatives.

Nextiva Connect Connect allows seamless transition from the office to mobile sites for businesses with frequent travel, no set location, or for business owners who want the flexibility to take calls on their own schedule.

Online Fax With Online Fax, businesses can quickly access new and old faxes from anywhere without busy signals or paper jams.

Nextiva Drive Businesses can use Nextiva Drive to store documents and data securely in the cloud, for access anywhere and safe storage without the clutter or expense of paper filing.

Nextiva Pricing – Is it Worth the Money?

Nextiva Office Phone System- Prices start at $19.95 per month for Office Pro cloud phone services. There are two upgrades. The first upgrade, at 22.95/mo gives personalized greetings, a mobile app. The second upgrade has the same plus Nextiva Connect and Call Recording, for 29.95/month. The national average for landline business phone services is around 40 dollars per month, which means that Nextiva is almost a 50 percent cost reduction each month.

Customer Service

Nextiva’s customer service and product support are highly regarded in the VoIP field. What the company calls “Amazing Service” is on hand 24/7 with product support via phone or messaging, and several self-help articles on the website for technically savvy phone users who need a little assistance. On the phone, they strive to minimize hold times to less than 5 minutes, with a goal of first call resolution however long it may take.

Conclusion

0 77 100 6

77%

Average based on 6 Reviews
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User Experiences

Here are some reviews of customers!

• Price/Performance

  88%
• Customer Service

  84%
• Features

  87%

5 User Reviews

Martin03.06.2018

• Price/Performance

  97%
• Customer Service

  90%
• Features

  98%

We don’t have a great deal of IT expertise so the Nextiva business phone service was just what we wanted. I didn’t understand some of the terminology used but the installation process was faultless and the service was up and running in no time. Despite our lack of IT knowledge, we can work the phone system and messaging service without any problems and its comforting to know that there is a support team if we need them!

Stephen14.05.2018

• Price/Performance

  75%
• Customer Service

  75%
• Features

  73%

We trialled the VoIP service from Nextiva and we have since moved to another provider. I don’t think the service was inherently bad, but we just thought that the provider we have switched too had slightly more to offer – I can see the merits of Nextiva but it wasn’t suitable for us.

Graham20.04.2018

• Price/Performance

  87%
• Customer Service

  100%
• Features

  95%

Our business has a decent sized call center and we wanted a simple solution that we could use to effectively route calls to the correct member of staff – Nextiva does this and more so we couldn’t have asked for a better VoIP service really! The activity reports are useful to and help with our business projections etc.

Darren16.03.2018

• Price/Performance

  95%
• Customer Service

  100%
• Features

  93%

For me what made Nextiva a viable choice was the different communication methods available – we don’t always need to use a phone call so the instant messaging service and group chats are perfect. We’ve set up several group chats and our employees use them as and when they need and can catch up with the message history when appropriate. On the flip side, we have also made use of the video call function which has helped us with meetings and when we need to talk about product ideas and designs.

Paul30.01.2018

• Price/Performance

  84%
• Customer Service

  67%
• Features

  67%

I don’t think Nextiva is fantastic – it provides an OK service but nothing spectacular. We considered using the platform but we couldn’t see anything amazing that stood out and made us want to choose it over a competitor. I’m sure it is a quality service and I have heard that their customer service is second to none but we wanted something more.