Jive Review

Jive – Reviews and Experiences 2019

Jive is an Enterprise Grade Hosted Communications company that was founded in 2006. The company provides Hosted VoIP Enterprise-grade services and Unified communications to institutions and different kinds of businesses. In the past decade, the company has grown due to its strategic partnerships with different vendors to deliver the best-hosted communications services in the world. Some of the partners that Jive is working with include: Panasonic, Polycom, V-tech, Juniper, Level 3, Brocade, Microsoft and CISCO.

For Whom is Jive Ideal?

Jive offers products suitable for both small and midsize businesses. Whether you are an SMB who is looking at setting up a VoIP platform, or a small business trying to get the best VoIP platform at a good cost, Jive has the best-hosted platform for you.

The beauty of Jive products is that they are easy to install and get started with. For instance, Jive Hosted PBX can easily be set up, allowing the administrator a set of selective choices of advanced features to complement its basic features.

If you want the general basic VoIP features, you can go for Skype, RingCentral, and others, but if you want a more improved platform that has a unique and easy to use interface with amazing features, then Jive is the platform for you.

For a review of its pros and cons, below check out the lists below.

Pros

• Easy to set up and also to manage
• It has enterprise-grade PBX features
• It is comprised of excellent reporting tools
• It has good help resources
• It has a modern and easy to use user interface
• It offers unlimited auto attendants
• Its visual dial plan editor has drag and drop capabilities
• It has several call monitoring modes

Cons

• You need a separate account for call recording
• The contact center and the premium video conferencing are features activated as add-ons.

International VoIP Calls (are they included, what are the costs?)

Making calls in today’s expanding business world is a vital part of ensuring that your intentional clients are connected t your business. By making these calls using Jive, you can take advantage of the low costs and control of anyone who wants to make international calls using dial permissions.

Jive provides users in Puerto Rico, the 48 US States, and other areas within Canada unlimited calls without charges. Other areas like Hawaii, Alaska and some regions in Canada have billed rates that are generally low; less than $0.03 per min.

When you want to make International calls to other counties in the world, you have to use international dialing permission that your system admin will provide. If you are not provided with these permissions, you won’t manage to complete the call because the system will need the provision of a reliable username and password.

Process of making International calls:

• Dial the country code. You can choose from the list of dial codes. (Remember to replace the plus sign provided with the dial code of your country.)
• Dial your country code’s destination party.
• Dial the area code of your destination party.
• Dial the local phone number of the destination party.
• In destination local number you are dialing has a zero, omit it when dialing the number.
• Ensure to check the International rates before you make an international call.

Special Features (What do they offer else? – App, Auto Attendant Service…)

Jive offers one of the most complete features any VoIP service company offers. Its features include:

• Conference bridge
• Call routing
• Extensive reporting and call logs
• Voicemail to email
• Fax to email
• Custom caller ID
• Screen sharing
• Desk to Desk calls

Advanced features

Music on hold: it provides an option for users to chose whether to play the music when contacts are on hold.

Automated attendants: users have the option to create an automated attendant to cater for calls and other kinds of information when the employees are engaged.

VoIP number: It offers users a unique number that can be dialed from any place.

Software planning: it allows the user to use the tool as an add-on to specific service subscriptions like Outlook 365.

Browser extension: it allows the user the ability to download the tool together with an extension to specific browsers.

Jive Pricing – Is it Worth the Money?

When you look at Jive’s price plans, Jive Hosted VoIP is divided into different packages. Jive Voice has the primary calling and VoIP features that start from $19.95 per month per user. Jive Voice allows you to access the basic features like HD video conferencing.

But if you want additional features like content sharing, chart, active speaker identification and SIP interoperability, you will have to add some money and purchase the Jive Video Pro at an extra cost of $58.95 per month per room license; this translates to the number of virtual conferences rooms available.

Now, if you want to use the Jive Contact Center that adds real-time management and features like agent summary report, live wallboard interface, and queue, you will add another $99.95 per account each month.

Generally, Jive offers exceptional services that are ridiculously low cost, which includes unlimited minutes in Canada and the U.S. This service is ideal for a small company because of its offering at low price plans.

Customer Service

The customer care department of the company is located in the U.S, and it is open 24 hours 7 days a week. You can easily make your queries and find quality care from the customer care agents. The customer support review from different clients support their efforts to engage with clients. The company stands by its always up-time policy so that customers can appreciate their commitment to delivering great service.

Conclusion

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88.333333333333%

Average based on 12 Reviews
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User Experiences

Here are some reviews of customers!

• Price/Performance

  83%
• Customer Service

  88%
• Features

  88%

11 User Reviews

Gary04.07.2018

• Price/Performance

  85%
• Customer Service

  92%
• Features

  92%

Most of our employees actually use mobile devices and only occasionally use their laptops and desktop PCs so we love the fact that there is a Jive mobile app. We have installed the app on our smartphones and can use the Jive system easily. Using the app we can make traditional calls, but we can also do video calls which is awesome for group meetings. Furthermore, we can use the instant messaging service which is a great form of communication – we can leave messages and our employees can pick them up and read them whenever is convenient. Although our team is relatively small, we like the corporate directory features that allows us to organise our contacts and search for them easily.

Barry17.06.2018

• Price/Performance

  81%
• Customer Service

  87%
• Features

  90%

Security was a main concern of ours when transferring our telephony system over to a VoIP – unless your phones are physically wiretapped, there’s no real security loopholes with a traditional line based system. With a VoIP system however, as all your data and service is stored digitally, it leaves more room for security issues. What makes Jive so good in our eyes is its security features – you can encrypt your calls and data to ensure they remain safe and practically every part of the VoIP system has protection, including the admin panel. This really put our minds at ease and negated any concerns we had about security. The features are second to none too and gave us exactly what we needed to run an effective telephone system.

Julian28.05.2018

• Price/Performance

  84%
• Customer Service

  85%
• Features

  84%

I have found that Jive really benefits our call center and has helped boost their productivity by an additional 30%. The Jive voice system has a myriad of features for call centers and we have made use of them all. The four queue features in particular have proved really useful – call barge, call recording, call spy and call whisper. Furthermore, the fact that we can have unlimited call queues and provide waiting time announcements to our customers on hold has made a big difference. We can now take a greater volume of calls and deal with them in a more effective manner – our customer retention appears to be better too as they are now more informed whilst on the phone waiting for a service rep.

Darren11.05.2018

• Price/Performance

  83%
• Customer Service

  84%
• Features

  83%

We chose Jive because it has a cool name of course! No not really haha, the name is cool, but we chose Jive because its got some fantastic features. When you look at the list of tools and useful features it has its quite impressive – call analytics, call queues, call recording, desktop integration, fax to email, hold music, virtual fax – that’s just a small portion of what they offer! In short, they provide everything you need from a VoIP service and more. The system and service itself also runs really smooth – the telephone calls are good quality and we don’t really experience any lag or distortion – even with long distance calls which is a huge plus.

Martin19.04.2018

• Price/Performance

  85%
• Customer Service

  92%
• Features

  93%

In contrast to the above review, we found the pricing to be fine – yes there are VoIP providers who offer a cheaper monthly rate, but when you look at all the extras the cost soon racks up. For us, the monthly rate of $19.95 sempt really reasonable, especially for what they provided. Plus, the pricing is all inclusive so there are no hidden extras or anything like that – basically what you pay is what you pay and you won’t have a surprise at the end of the month which is nice. Can’t fault the service and overall performance of Jive at all!

Danny08.04.2018

• Price/Performance

  64%
• Customer Service

  81%
• Features

  83%

For us, Jive was too expensive – it wasn’t by a large margin, but we found another VoIP provider who offered cheaper rates. I think the service and features look fine but we didn’t want to pay that much per month – just comes down to what a company can afford in their budget I suppose.

Harry20.03.2018

• Price/Performance

  96%
• Customer Service

  97%
• Features

  96%

We have been using Jive for our VoIP service for a long time now and we have always been happy with the platform. Initially we had a few bumps as we ironed out the terms and got used to the new way of working, but after that we haven’t had any problems whatsoever. Since then, we have nothing but positive things to say about the service – its hands down better than a traditional telephone service and the number of useful features available are superb. Customer service teams always seems to know what they are doing too which is reassuring!

Maggie12.03.2018

• Price/Performance

  75%
• Customer Service

  89%
• Features

  92%

We wouldn't have ever considered using a VoIP telephone system but we have a mid-sized call centre so it was a logical choice and I think eventually the hardware costs would have been too much. We have transferred to Jive and the VoIP system seems to have made an instant impact in our call centre - productivity has increased and our employees seem happier too and less stressed. The custom queue hold message and music is a cool touch, and the queue call barge and spy features are also handy. Our team can manage their calls effectively and route the customers to the correct location with little to no hassle at all. Fantastic service!

Jannice08.02.2018

• Price/Performance

  85%
• Customer Service

  95%
• Features

  86%

I think that the call management features of Jive voice are amazing. The automatic options such as auto-divert and auto-reject are particularly useful. Also, we make use of the call park feature together with call queues and call forwarding. We can now forward calls to other departments in our company with ease. Since our business has started using Jive, we've all noticed an improvement in our communication.

Fred20.01.2018

• Price/Performance

  91%
• Customer Service

  83%
• Features

  79%

In our line of business we make regular scheduled calls to customers to check on the service and products they are receiving. Jive actually has a built in scheduling feature - we can set out a dialling plan at certain times of the day to call those customers - it works really well. This system provided by Jive is also scalable so as new employees join our company we can easily add them into our caller network. Simple things such as the call monitoring and recording, and the conference call functionality are what takes this VoIP package above the competitors in our opinion.

Lewis07.01.2018

• Price/Performance

  77%
• Customer Service

  93%
• Features

  95%

When we used our old telephony system we found it difficult to obtain any useful information or logs. Now that we are using Jive we can make use of their individual call log feature. Using this feature we can check call times, duration, transferal extensions and basically loads of useful call info. This has helped us improve our call service and also look at areas that we were not utilizing our staff to their fullest potential. It has also helped us distribute our calls more effectively and we don’t waste as much time trying to route people to the correct department.