Grasshopper Review

  • Flexible Plans
  • 30-Day Money Back
  • Online Faxing
  • Many features available
  • Fast & Easy setup
  • Simple use
Test Result 91/100
Price/Performance:
Customer Service:
Features:
  • Flexible Plans
  • 30-Day Money Back
  • Online Faxing
  • Many features available
  • Fast & Easy setup
  • Simple use
NUR
$ 24.00
per month

Grasshopper – Reviews and Experiences 2019

Founded in 2003 by Siamak Taghaddos and David Hauser, Grasshopper is a virtual telecommunications system for business owners in the US and the UK. The goal of the founding partners consisted of creating a virtual platform where business owners could enhance their customer engagement while heightening their local visibility. Grasshopper currently serves over 300,000 customers who are highly satisfied with their reliable service and accommodating customer support.

Small Business

$ 89 00 /month

  • Free Activation
  • 1 Number included
  • 3 Extensions included
  • Unlimited minutes
  • SMS included
  • Voicemail Transcription included

Partner

$ 49 00 /month

  • Free Activation
  • 1 Number included
  • 3 Extensions included
  • Unlimited minutes

Solo

$ 24 00 /month

  • Free Activation
  • 1 Number included
  • 3 Extensions included
  • Unlimited minutes

For Whom is Grasshopper Ideal?

Grasshopper’s virtual phone service is perfect for business owners who are looking for ways to professionalize their company’s communication standards with customized features. Whether someone is looking to strengthen costumer engagement within a small or large business, Grasshopper has packages that cater to consumer bases of all sizes.

The service is particularly ideal for those who already have existing landline or mobile phones, due to Grasshopper needing to be connected to one or the other.

Pros

  • Clients can choose local or toll free numbers
  • Grasshopper offers a 30-day money back guarantee
  • No hardware installation required
  • 24/7 reliable customer support

Cons

  • Some offshore rates can be pricey
  • It can be difficult for some entrepreneurs to set up
  • The Grasshopper app is only available for iPhone and Android

International VoIP Calls

Grasshopper offers international calling to 52 countries, but the service has to be enabled by calling their customer support line. Their international and offshore rates greatly vary from region to region, with the lowest starting at 10 cents, and the highest at 95 cents per minute.

They have incorporated a digital search tool on their website that allows users to enter country codes in order to obtain the exact rates per minute. This gives potential clients the ability to calculate how much their international calls will cost their business ahead of time.

Special Features

The special features that Grasshopper offers are quite possibly the most prominent aspects that draw consumers to their brand. When it comes to helping your phone service sound more professional, Grasshopper gives you the ability to create customized greetings that are developed with their Voice Studio technology. Voice Studio provides business owners with various voices to perform their welcome message and directory information. It also offers different languages to choose from to accommodate a wider range of callers. Grasshopper gives users the opportunity to manage high call volumes in an organized fashion, and placing them on hold with custom music when necessary. Entrepreneurs who use Grasshopper can choose from a pre-selected archive of music, or even upload their own.

Grasshopper is also dedicated to developing business tools that help you run your business in a more structured and user-friendly manner. They offer a professional SMS plan for just $10 extra that gives you the capability of sending unlimited text messages to your customers that are automatically distributed. Their text plan also gives you the option of incorporating a SMS-based customer support outlet so that you can provide guidance to your clients by just texting them with the necessary support.

Another great feature included in Grasshopper packages, is receiving a fax library that contains all of your professional documents in one place. Consumers can access these files 24/7 in order to access any forms that they may need to fill out. Once they’ve completed the forms, they can fax them right back to you using the same service. Most web-based faxing services have word count limits and attachment restrictions, so Gasshopper’s virtual fax library allows your consumers to send and receive faxes in an uncomplicated manner.

When it comes to retreiving your voicemails, the process has never been easier than with Grasshopper’s virtual voicemail conversion. Grasshopper automatically converts your voicemails to WAV or MP3 files. Once they have been successfully converted, they can either send them to you through email or text in order for you to access them while you’re on the go.

Grasshopper Pricing – Is it Worth the Money?

There are three primary package options that are available when purchasing Grasshopper’s virtual phone service. The smallest one is called the Solo package, and it includes one number, three extensions, and unlimited minutes at only $24 each month. The next package is called the Partner package, and it is the most popular option among Grasshopper customers.

The Partner package offers three numbers, six extensions, and unlimited minutes for the price of $49 every month. Finally, the Small Business Package offers five numbers, unlimited extensions, and unlimited minutes at $89 per month. None of Grasshopper’s packages require an activation fee, which promotes a notable amount of savings in setup costs.

Customer Service

It is quite clear while browsing through virtual communication review sites that Grasshopper customers are highly satisfied with the customer support that they receive. Not only does Grasshopper offer 24/7 customer service by phone, but their email service is also available 24/7. Grasshopper also has an online community where users can post Q&A’s in a forum-like setting in order to participate in communal support when needed. The staff over at Grasshopper are known to be highly dedicated to meeting the needs of all of their customers while helping solve any potential problems that may arise.

Conclusion

Grasshopper is the ultimate investment when it comes to choosing a reliable virtual service for your company’s phone system. Their platform is compatible with both personal and professional phone lines with advanced screening and privacy options. Having the ability to access these features without purchasing new hardware or software makes every package option that Grasshopper offers a profitable contribution to your business. Their professional tools surrounding consumer engagement will undoubtedly lead to increased visibility within your current industry with a more polished presence. Every business owner is consistently searching for ways to save time and money while building their company, and Grasshopper’s cost-effective VoIP packages provide just that.

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Average based on 15 Reviews
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User Experiences

Here are some reviews of customers!

  • Price/Performance
    82%
  • Customer Service
    86%
  • Features
    87%

14 User Reviews

Chloe16.06.2018
  • Price/Performance
    93%
  • Customer Service
    95%
  • Features
    91%
I would like to point out that the voicemail features are spot on. If we can’t take a call, then we can simply have the voicemail sent to our devices (multiple devices too I might add) and catch up on what we have missed when possible. This just gives us a greater level of flexibility. Another useful features is the fact that you can transfer your faxes into PDF files – this is a great step forward and is helping us move away from archaic fax technology. Finally the actual quality of the VoIP service itself is amazing – we love the crisp and clear quality of the calls and there is no lag or background noise at all.
Wilson04.06.2018
  • Price/Performance
    91%
  • Customer Service
    88%
  • Features
    82%
We have been using Grasshopper for some time now and we have always been impressed with the service provided. The initial installation was quick and straightforward and we have always been happy with the level of customer service provided. We have used the call screening and announce features on a daily basis too. We seem to get quite a few spam callers and cold callers so the screening feature allows us to easily reject these unwanted annoyances. Also, the hold music and name directory are simple features but we feel are vital for a good VoIP – we would be lost without them now!
Manly21.05.2018
  • Price/Performance
    90%
  • Customer Service
    93%
  • Features
    91%
We had some issues using Grasshopper VoIP at the start but we used their customer support portal and managed to find the answers. If you navigate to their website you can see the range of support categories such as “getting started”, “number transfers”, “desktop app” and “using grasshopper”. I think that you can also use the community forum if you need help too – this contains some useful posts from other Grasshopper users and they seem to get answers quickly. For us, the customer service has been one of the standout features of Grasshopper and we are extremely happy with what we have seen so far. We would recommend this service to anyone!
Nathan03.05.2018
  • Price/Performance
    72%
  • Customer Service
    91%
  • Features
    94%
Our business has started using Grasshopper VoIP and we are happy that we can port all of our existing numbers into our system – this is hugely convenient and means our customers and staff have a sense of continuity. It also means that we have not had to change any of our marketing or media as our main office number has stayed the same. The quality of the service is fantastic and we are pleased that we chose this company even though there is cheaper alternatives available.
John23.04.2018
  • Price/Performance
    55%
  • Customer Service
    72%
  • Features
    88%
We considered Grasshopper VoIP but we felt the prices were way too high. The solo package for example is $24 per month and only gives you one phone number and 3 extensions – it’s advertised as perfect for entrepreneurs – I don’t know many entrepreneurs who have that kind of disposable income per month when they are starting up. And then you look across to the “small business” package which comes at a whopping $89 per month – IMO this is extremely overpriced too. Yes the features are good, but I just don’t think it’s worth that much! If you are on a tight budget, don’t use Grasshopper!
Dafydd15.04.2018
  • Price/Performance
    62%
  • Customer Service
    92%
  • Features
    89%
We are signed up to the partner package which is listed as the most popular one. It weighs in at $49.00 per month – we feel this is not one of the cheapest VoIP packages available by any means but the features you gain access to make up for the cost. If you can’t afford this type of monthly figure, I would advise looking for another provider. But if you have the funds, Grasshopper is certainly a worthwhile purchase. The partner package includes 24/7 support, unlimited minutes, plus most of the standard Grasshopper VoIP features. We looked at the small business plan which includes the most features but we couldn’t justify the $89.00 p/month cost – it was way more than what we budgeted for.
Tracy25.03.2018
  • Price/Performance
    83%
  • Customer Service
    94%
  • Features
    95%
We have been using the store hours and directions feature for Grasshopper – we didn’t know this was a feature until we looked through the website carefully but it has become one of our favourite features of all time. Basically you can record a host of important business information that your customers can access by ringing your main number – this gives you 24/7 coverage and allows your customers to still find what they need during closing hours. For example, we have an extension that when pressed divulges our opening times and store locations – this is a feature that may be overlooked by most, but it can transform the way you do business!
Harold18.03.2018
  • Price/Performance
    79%
  • Customer Service
    88%
  • Features
    88%
The whole Grasshopper service is spot on, but we really like the Voice Studio program. Using this feature we have been able to record professional voice messages for our company which has improved our image and brand and our customers have commented on it too. We created several customised greetings that suited our style of business and the recording talents were easy to work with and helpful. Aside from this, we also love the hold music feature and the custom main greeting which we recorded ourselves.
Chris03.03.2018
  • Price/Performance
    95%
  • Customer Service
    96%
  • Features
    96%
Overall we feel that Grasshopper is a fantastic product. We love the sound and call quality, and we have enjoyed using the variety of features offered. We would recommend this VoIP platform to anyone, especially for small to medium sized businesses.
Joanne26.02.2018
  • Price/Performance
    79%
  • Customer Service
    98%
  • Features
    98%
Our business has three offices spread around the country and before we used a VoIP system we would embark on costly and time-consuming business trips for meetings. We still have the occasional meeting to keep in touch and to bond, but for quick discussions we have started using the conference call function. Grasshopper allows us to create conference calls with up to 10 people – the host has control of the call and can add new people into the conversation. It’s really improved our communication between offices and it has also reduced our expenses. This is just one of the features we love!
Margaret09.02.2018
  • Price/Performance
    76%
  • Customer Service
    93%
  • Features
    86%
We use Grasshopper and we love the name directory. We have an extensive list of contacts such as suppliers, customers and partners together with our own employees; therefore a directory is a great way to organise our contacts and access them quickly. We can enter names into the directory and then that directory can be searched through to quickly find the number of who you are looking for. As with the above person, we also love the hold music feature – we have made a custom hold message too and uploaded it to our Grasshopper system.
Neil23.01.2018
  • Price/Performance
    78%
  • Customer Service
    92%
  • Features
    89%
Although Grasshopper VoIP is a well put together system, we just love the simple features. The hold music is a really nice touch and we have been able to upload our own hold music and we have actually recorded a professional welcoming message with info about our business that we have turned into our hold message. Furthermore, the extension feature is really efficient and time-saving – each member of staff has their own extension and this has improved our transferring speeds and removes the need to dial in full telephone numbers. Each extension has its own set of functions and features too such as call forwarding and voicemail which is a nice personal touch.
Julia12.01.2018
  • Price/Performance
    79%
  • Customer Service
    92%
  • Features
    91%
We love the fact that we don’t have any hardware costs now. When using a traditional telephone system you have the expense of purchasing phones and all the associated cabling. With the Grasshopper VoIP system you don’t need any hardware – its al virtual so you can either use your existing phones, or simply use it on your smartphones or desktop pcs. The list of features included in the basic package is quite extensive too – you have extensions, hold music, directory management, conference calling, custom greetings, and call forwarding to name a few. In short, Grasshopper VoIP provides everything you would need from a VoIP service and more!
Graham19.12.2017
  • Price/Performance
    81%
  • Customer Service
    94%
  • Features
    93%
Grasshopper VoIP has an awesome auto receptionist feature that we have made use of. We have created our own customized service that our customers will hear when they ring our main office number. The auto receptionist will read a list of pre-defined options and our customers can then select the correct option to get directed to the right spot straight away. We feel this has improved our efficiency and has given our customers a greater experience when using our phone system. The actual quality of the calls is spot on too – the line is sharp and clear, and we have never noticed any background noise or distortion. For the price, we are happy with the Grasshopper service.
1 Star2 Stars3 Stars4 Stars5 Stars (16 votes, average: 4.75 out of 5)
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